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Refund and Return Policy
1. General Overview
At Posh Celebration Limited, we strive to ensure a seamless event planning experience. Our refund and return policies are in place to offer transparency and protection for all bookings made via our platform. These policies apply to all services, products, and vendors listed on our marketplace. By booking through our platform, you agree to adhere to the policies outlined below.
2. Cancellation Policy
- For Venue Bookings:
- Venue cancellation policies are governed by the venue authorities. Each venue has its specific terms and conditions for cancellations, which will be clearly provided on the product page or at the time of booking. Refunds and cancellations will be processed according to these terms.
- For Other Categories (Equipment, People & Service, Catering):
- Cancellation Before 30 Days of Event Date: Customers may cancel bookings for a refund, subject to a 15% processing fee.
- Cancellation 15-29 Days Before Event Date: Customers are entitled to a 50% refund of the total booking amount.
- Cancellation Less Than 15 Days Before Event Date: No refunds will be issued for cancellations made within 15 days of the event.
3. Refunds for Unavailable Services
In the event that a vendor or service becomes unavailable due to unforeseen circumstances:
- Alternative Options: We will work with the customer to provide an alternative vendor or service of equal or greater value.
- Full Refund: If no suitable alternative is available, we will issue a full refund for the unavailable service(s).
4. Event Rescheduling
- Rescheduling 30 Days Before Event Date: No rescheduling fee will be charged if the event is rescheduled at least 30 days in advance.
- Rescheduling Less Than 30 Days Before Event Date: A rescheduling fee of 20% of the total booking amount will apply.
- Event rescheduling is subject to the availability of the original or alternative vendors. If a vendor cannot accommodate the new date, a refund may be issued as per the cancellation policy.
5. Product Returns
For physical products booked through our platform (e.g., equipment, decor):
- Damaged or Defective Products: If a product is delivered damaged or defective, customers must notify us within 24 hours of receipt. We will arrange for a replacement or full refund, depending on the issue.
- Non-Returnable Products: Customized or personalized products and perishable goods (e.g., catering) are non-returnable unless they are delivered damaged or defective.
6. Refund Process
Approved refunds will follow this process:
- Refunds will be processed within 7-10 business days.
- Refunds will be credited to the original payment method. Please allow extra time for your bank or card issuer to process the refund.
7. No-Show or Service Denial
If the customer or event attendees fail to show up or the service cannot be delivered due to customer fault (e.g., incorrect information provided), no refund will be issued.
8. Force Majeure
Posh Celebration Limited is not liable for cancellations or non-performance due to events outside of our control (e.g., natural disasters, strikes, pandemics). In such cases, we will work with the customer to either reschedule the event or provide partial refunds based on the vendor’s terms.
9. Contact for Refund or Return Inquiries
For inquiries related to cancellations, refunds, or returns, contact us at:
- Email: support@poshcelebration.com
- Phone: +880-19 7575 7777 Our team will guide you through the process and ensure a timely resolution.
10. Amendments
Posh Celebration Limited reserves the right to update or modify this Refund and Return Policy at any time. Changes will be effective upon posting on the website. Please review the policy periodically for updates.